PRIVACY POLICY

INFORMATION WE COLLECT

When you create an account, place an order, or contact us, we may collect your name, email address, phone number, delivery and billing address, order history, payment references, and communications with our support team.

We do not store full credit card numbers — payments are processed securely by our payment partners (Paystack and Flutterwave).

HOW WE USE YOUR INFORMATION

• Processing and fulfilling your orders
• Communicating about deliveries and returns
• Sending order confirmations and updates
• Providing customer support via email and WhatsApp
• Improving our products and services
• Complying with legal and tax obligations

LEGAL BASIS

We process your personal data based on your consent (when you create an account or place an order), our legitimate interest in fulfilling contracts and providing customer service, and legal obligations (tax records, financial compliance under Nigerian law).

DATA STORAGE & SECURITY

Your data is stored in a secured database with encrypted passwords, role-based access controls, and HTTPS encryption in transit. Access to personal data is restricted to authorised staff who need it to fulfil orders and provide support.

DATA RETENTION

We retain customer order records for as long as legally required for tax and accounting purposes (minimum 6 years under Nigerian law). Account data is retained while your account is active. You may request deletion of your account at any time — see Your Rights below.

COOKIES

We use essential cookies to maintain your login session and shopping cart. We do not use third-party advertising cookies. You can control cookies through your browser settings.

THIRD-PARTY SERVICES

We share data with payment processors (Paystack, Flutterwave) for transaction processing, delivery partners for shipping fulfilment, and WhatsApp (Meta) for customer support messaging. Each provider has its own privacy policy governing data they process.

CHILDREN'S PRIVACY

Our services are intended for adults. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a minor, please contact us.

CHANGES TO THIS POLICY

We may update this privacy policy from time to time. The updated version will be posted on this page with the revision date. Continued use of our services after changes constitutes acceptance of the updated policy.